Frequently Asked Questions
Everything you need to know about our premium protective gear.
How do I determine my correct helmet size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows. Compare this measurement to our official size chart located on each product page. A new helmet should feel snug but not cause painful pressure points.
What safety certifications do HJC helmets carry?
All HJC helmets meet or exceed DOT (Department of Transportation) standards. Many of our performance models also carry ECE 22.06 and SNELL certifications, ensuring top-tier protection and impact absorption for riders.
What is your return policy for helmets?
We offer a 30-day return window for all unused helmets in their original packaging with all tags attached. For safety reasons, we cannot accept returns on helmets that have been worn on a ride or show signs of impact or damage.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for those who need their gear sooner.
How should I clean and maintain my helmet?
Clean the outer shell with mild soap and warm water. For removable interior liners, hand wash with a gentle detergent and air dry completely. Avoid using harsh chemicals or solvents, as these can degrade the protective EPS liner.
Do HJC helmets come with a warranty?
Yes, HJC offers a limited warranty against manufacturer defects. The duration varies by model (typically 1 to 5 years from the date of purchase). Please register your product on our website to activate your coverage.